Austria - 4.90€ / 1-4 Business Days

Germany - 9.90€ / 3-5 Business Days

Switzerland - CHF 30.00 - 3-5 Business Days

Belgium, Denmark, Estonia, France, Lativa, Lithuania, Luxembourg, The Netherlands, Poland, Portugal, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary - 14.90€ / 3-7 Business Days

Please keep in mind that these are estimated delivery times provided by our shipping partners. Occasionally, your package might arrive later than the estimated timeframe. Please be aware that the shipping times start once your parcel has been dispatched.

Yes, you can enjoy free shipping on all orders over 80€. Please note that returns are excluded from this offer.

If you are ordering from a non-EU country, import taxes or customs duties may apply. We do not pay these fees. You must ensure that these charges are paid correctly.

We do not take any responsibility for any additional costs. We are also not responsible for packages returned for unpaid duties or taxes or for non-compliance, and we will not issue refunds for these additional charges.

You can send us an email to support@aeny-apparel.com and let us know about the address correction. However, as we send your parcel as quickly as possible, it may no longer be possible to change the address as the shipment is already on its way.

Please note that we do not cover any incurring costs for orders that couldn't be delivered due to address errors.

In this case, your parcel will be left with a neighbor or delivered to a pick-up point near you.
Any unclaimed parcels will be sent back to us at your own cost. Please check your address carefully to avoid any delivery errors.

We obviously hope that you are happy with the pieces you have ordered, but if for any reason you are not, you can return the pieces within 30 days of the delivery date. Items arriving outside this time period will not be accepted.

We reserve the right to demand compensation for items that are not returned in their original condition (unworn, unwashed and with no visible signs of use). Please use the original packaging and ensure that the returned products still have their labels, hangtags, etc. attached (if included).

If you are unsure before ordering and have any questions about sizes, etc., please take a look at the size guide or send us an email to support@aeny-apparel.com

If you want to exchange your products (different size, color, etc.), please write us an email to support@aeny-apparel.com. We are happy to help you with the exchange.

Please note that we do not offer free return shipping.

If you want to return products please follow these steps:

Step 1:
Request your return here.
Log in, select your order and click on "Request Return". Then select a reason for your return and click "Request return" again.

Step 2:
After your return request is confirmed you will be notified per email. Important: You must first request your return before sending the parcel to us. If you do not do this, your parcel may not be accepted.

Step 3:
Pack the products securely in a parcel and write your name and address clearly on it.
Send the pre-paid package within 30 days of delivery to the adress below. You can use any shipping service provider of your choice and at your own cost. We recommend that you use a shipping method with shipment tracking to avoid problems with returns.

If you have any issues, please contact us at support@aeny-apparel.com.

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Adress for returns:

AENY Apparel
Margaretenstraße 52/22
1040 Vienna
Austria

Returns are normally processed within 14 days after we receive your return. The refund will be credited to the same payment method you used to purchase the order.